Terms and Conditions
These terms and conditions form the basis on which you can use our website and products and services. They apply to online paid content sold by us through calmmindcourses.com.
General
This site is owned and operated by Deborah Pearce Hypnotherapy of 3 Redhill Cottages, Alfington Road, Ottery St Mary, Devon EX11 1NY. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website or products or services, you can contact us at [email protected] or 07939 840788
1. The contract between us
Once you have paid for a course, we will send a confirmation of your payment. At this point a legally binding contract is created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm access details.
3. Ownership of rights
3.1 All rights, including copyright, in this website are owned by or licensed to Deborah Pearce Hypnotherapy. When you purchase a course you may access, participate in and use the paid content for your own personal, non-commercial purposes. This does not give you any rights to the paid content.
3.2 Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3.3 We may transfer our obligations and rights under these Terms and Conditions to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
4. Account setup needed
4.1 In order to purchase a course and enable you to receive any content, you will first need to setup and then maintain an account with us. Our site will guide you through the process of setting up an account.
4.2 During the process of setting up an account, you will be required provide your email address and to choose a password. We recommend that you choose a strong password for your account and keep a note of your login details.
4.3 It is your responsibility to keep your email address up to date so that we can notify you of changes to course content or access.
4.4 Your account is for your own personal use only. You agree not to share your account details with anyone. If you believe that your account is being used by someone else, please contact us immediately.
5. Price
The price payable for any course that you order is as set out on our website. The price represents payment for access to the course materials, not for specific outcomes.
6. Payment terms
We will take payment upon receipt of your order from your credit or debit card.
7. Cancellations and Refunds
7.1 We offer a no-quibble, unconditional 30-day refund policy. You have a full 30 days from the date of purchase to review the course. If during that time you decide it’s not for you, simply contact us and we will refund your payment in full to the credit or debit card used to purchase the course. Your access to the site will be terminated once your refund has been sent.
7.2 To claim your refund just write to us at our postal or email address.
7.3 We will not issue refunds requested more than 30 days from the date of purchase. We believe our refund policy is fair and proportionate to the price of the courses.
8. Termination by Us
We may terminate your access at our discretion without notice if we believe that your conduct violates these terms or any applicable law, involves fraud or misuse of the course material, or is harmful to our interests or another user. No refund will be given.
9. Cancellation by us
9.1 We reserve the right not to process your order if:
9.1.1 We have insufficient staff or resources to deliver the services you have ordered;
9.1.2 We do not provide services to your area; or
9.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
9.2 If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible, but in any event within 14 days.
10. Provision of paid content
10.1 Paid content is intended for access and use only by a person who is aged 18 or over.
10.2 We only offer paid content for use in the UK to individuals residing in the UK. You may only open an account with a residential address in the UK.
10.3 We undertake to make available to you the paid content for the course that you have ordered as specified in clause 12.
10.4 If the paid content is not accessible due to technical problems, we will use all reasonable endeavours to fix the technical problems in a timely manner.
11. If there is a problem with the services
If you have any questions or complaints about the services please contact us. You can do so at [email protected] or 07939 840788. We will respond as soon as possible, but in any event with 7 days.
12. Access to course content
12.1 Course materials comprise:
12.3.1 Written material in pdf format;
12.3.2 Audio material in MP3 and m4a format; and
12.3.3 Videos and presentations in MP4 format.
12.2 All course material is available for you to download and keep for your own use.
12.3 In addition, the videos and presentations are available for you to stream online from your account for the lifetime of the course.
12.4 Should it become necessary to change the hosting platform, we will notify you by email at the email address registered in your account along with any instructions for maintaining access.
12.5 You will have online access to all course material via your account for the lifetime of the course, guaranteed to be at least one year from the date of purchase. When it is time to retire the course, we will give you at least three months’ notice to give you ample time to download the course material if you have not already done so. We will notify you by email at the email address registered in your account.
13. Accuracy of content
13.1 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
13.2 We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
14. Responsibilities and limitations
14.1 Your progress is linked with your commitment to complete the course and your active participation in the course exercises.
14.2 Satisfactory progress in relation to any particular problem, condition, issue or other circumstance (or resolution of it) cannot be guaranteed, and we make no warranty or representation that any particular progress or result will be brought about as a result of our providing or you taking part in, the course.
15. Wellbeing, Health and Safety
15.1 Courses are designed to promote general wellbeing. They are not designed to help if you are experiencing severe symptoms of poor mental health, psychological issues or emotional distress. If you are experiencing severe symptoms you should seek professional advice as soon as possible.
15.2 Course content should not be construed as medical, dietary or physical fitness advice. If you suspect you may have a condition that requires specialist treatment you should seek advice from a relevant professional.
15.3 Some exercises may impact on your relationship with others. Course content is designed to help with healthy relationships. It is not designed to help if you are at risk from an abusive relationship. If you are at risk from an abusive relationship you should seek advice from professional agencies who specialise in providing appropriate support.
15.4 The advice contained in the courses is general in nature. The courses are not designed to be a substitute for one-to-one therapy.
16. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
17. Liability
17.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
17.2 We do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
17.3 Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. How we may use your personal information
We will only use your personal information as set out in our privacy policy:
22. Third party rights
Nothing in this agreement is intended to, nor shall it confer any rights on a third party.
